Return Policy

At Online Outlets, we want you to be completely satisfied with your purchase. If you need to return an item, we accept returns within 07 days of receiving your order. To start the return process, simply contact us at contact@onlineoutlets.shop with your order number and the reason for your return.

Please note, before opening your parcel, you must record a video showing the condition of the package and the item. This is required for processing returns, especially for damaged or defective items. If the item is damaged, we will arrange a full refund or replacement once we review the video.

Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow 7-10 business days for the refund to appear in your account.

Thank you for shopping with Online Outlets!