FAQ

Welcome to our FAQ page! Here are answers to common questions. If you need further assistance, contact us at contact@onlineoutlets.shop.

1. How do I place an order?

Browse our store, add items to your cart, and complete checkout with your shipping and payment details.

2. How can I track my order?

Once shipped, you'll receive an email with a tracking number. 

3. How do I return an item?

Contact us within 07 days at contact@onlineoutlets.shop. If the item is damaged or defective, record a video while opening the parcel for proof.

4. Who pays for return shipping?

Customers are responsible for return shipping, unless the item is defective or damaged.

5. When will I get my refund?

Refunds are processed within 7-10 business days after we receive the returned item.

6. How can I contact customer support?

Email us at contact@onlineoutlets.shop for assistance.

Thank you for shopping at Online Outlets!